Cancellation & No-Show Policy
Making an appointment with one of our professionals allows for us to reserve time and space for your exclusive care. For this reason, you will be asked to provide credit card information to hold your appointment. While we understand that emergencies do happen, for non-emergency situations we kindly ask for a 24-hour cancellation notice. If we do not hear from you prior to 24 hours, the following no show charges will be applied: HydraFacial-$50, Venus Freeze or Laser Hair Removal-$50, SculpSure-$75, Venus Viva-$75, any injectable-$100.
*When making your appointment for Sculptra Aesthetic, we will ask for a $250 deposit to secure your appointment. Due to the nature of Sculptra, it requires additional handling and preparation prior to the appointment.
All payments are due at the time of the procedure. We accept cash as well as all major credit cards including VISA, MASTERCARD, AMEX, and DISCOVER. We also offer financing options with CareCredit for your convenience. We do not accept checks. Pre-paid package value is applicable to the specified procedure only and is not transferable to other procedures or services.
Refunds and Product Returns
Please note that no refunds will be issued once services are rendered. If you pre-paid for a package that you have not started, you may receive store credit in the amount paid redeemable for future services. A store credit will be issued for unused, unopened products returned within 14 days. Used products will not be accepted for return.
Although discretionary, gratuities are a nice way of saying “thank you” for the type of personalized attention offered by our professionals. We regret that gratuities cannot be added to your credit card transaction at the time of service. Please note that gratuities are for medspa treatments only, which does not include injectable or surgical services.