Our Policies

Appointments

In order to book the time that works with your schedule, we recommend scheduling your injectable appointments at least 4-5 weeks in advance for returning patients and 6-8 weeks in advance for new patients. Please allow longer notice during peak seasons (February through June and October through December). We normally recommend planning your surgical appointments at least 2-3 months in advance. All returning patients are strongly encouraged to schedule all of your regular appointments at the time of your next visit.

Please refer to our cancellation policy for details in case you need to cancel any of the scheduled services.

Scheduling

We are passionate aesthetic artists and when you are in our care, you have our complete and undivided attention. In order to secure your appointment time, we require credit card information to be placed on file. Your card WILL NOT be charged at the time of booking an appointment. However, should you fail to comply with “Cancellation and No-show policy” (see below), the applicable fees will be applied.

Please contact the office for surgery booking policy and refer to the surgical paperwork you obtained at the time of your booking for surgical cancelation policy.

 

Lateness

We truly love what we do and sometimes we get fully enwrapped in one of the masterpieces (please don’t get upset as we never rush through any appointments and will take our time to achieve the best result with you). We understand you may sometimes run late as well and we will do everything possible to accommodate you. However, if you are more than 15 minutes late, we reserve the right to cancel your service as a courtesy to other clients. Please note that arriving late for medspa services will result in shortened duration of services.

Cancellation & No-Show Policy

We work very hard to accommodate all of our returning customers and give our new beauties an opportunity to experience the ENHANCE difference. While we understand that emergencies do happen, the time you scheduled with us is reserved specifically for you.

For non-emergency situations we kindly ask for 48 hour notice during the week and 72 hours for Saturday and Monday appointments. In case of timely cancellation, we will not charge your credit card.

Should you decide to cancel after the above mentioned time frame or choose not to show up to your appointment, you will accrue the following charges:

Any MD or PA appointment: $200
Medspa appointment: $100
Surgical procedures: refer to your surgical paperwork for surgical cancellation policies

Payments

All payments are due at the time of the procedure. We accept cash as well as all major credit cards including VISA, MASTERCARD, AMEX, and DISCOVER. We do not accept personal checks. For your convenience, we offer financing options with CareCredit. We do not offer internal financing options. Please note that DEAL offers are valid for NEW PATIENTS ONLY and can only we used once. Unfortunately, we cannot grant ANY exceptions to this policy.

Refunds and Product Returns

Please note that no refunds will be issued once services are rendered. If you pre-paid for a package that you have not started, you may receive store credit in the amount paid redeemable for future services. A store credit will be issued for unused, unopened skin care products returned within 14 days. Used products will not be accepted for return.

Gratuities

Although discretionary, gratuities are a nice way of saying “thank you” for the type of personalized attention offered by our professionals. Please note that gratuities are only accepted for medspa/non-invasive treatments.